IMPORTANT: POSSIBLE SHIPPING DELIVERY DELAYS
Due to COVID-19, the Countries are restricting cross-border travel due to the pandemic and have reduced air freight routes allowed into the US, EU, AUS and other regions.
Tracking numbers will be uploaded to your orders on time and will show the proper data with zero delays; however, we may experience delivery delays due to the reduced air freight operations. Packages may take an additional 1-2 weeks to arrive in your destination countries due to the limited amount of air routes at this time.
All items offered on bestieshoes.com are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also why we can offer such fantastic pricing on our products.
All shipments are sent by UPS or DHL, FedEx, Yun Express. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.
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DO YOU SHIP WORLDWIDE?
We shipped these countries:
United States, Canada, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Austria, Belgium, Bulgaria, Croatia, France, Georgia, Germany, Greece, Iceland, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, Turkey, United Kingdom, Australia, New Zealand, Israel
WHAT ABOUT CUSTOMS?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and get customs fees when they arrive in your country.
SHIPPING & HANDLING TIME
Delivery Time = Processing time + Shipping time
We process orders on business days: Monday through Friday, Eastern Standard-Times. We exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
All type of shoes: 07 - 10 business days (in regular seasons) or more depending on holiday seasons/ disease.
The other products: 05- 07 business days (in regular seasons) or more depending on holiday seasons/ disease.
Shipping Time: 2 - 4 weeks
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within 15 business days, don't hesitate to contact us.
MY TRACKING SAYS, "NO INFORMATION AVAILABLE AT THE MOMENT. "
For some shipping companies, it takes 01 - 03 business days for the tracking information to update on the system. If your order was placed more than ten business days ago and there is still no information on your tracking number, please get in touch with us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
Enjoy your shopping at Bestieshoes.com and email firstname.lastname@example.org if you have any issues!